Refund policy

First, non-standard products cannot be returned and refunded after confirming the order with the customer service staff.

Second, under the premise that the product is consistent with the content of the order and there is no quality problem, once the product is shipped, the freight generated by the return must be borne by the customer.

Third, if your order has a problem, contact us by email or through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.

Fourth, if you receive your product from us with above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.
Fifth, our refund policy is only application to successful returns. When completing the Return/ Exchange Form via physical or customer service email, you may choose to be refunded via your original payment method.

Once we have processed your refund, you will receive a confirmation email from us. If you have opted for a refund via the original payment method, please allow up to 7 business days for your account to be credited. If you do not receive your refund after 7 days, please contact your payment processor directly for further information.

If you have any other inquiries, please send an email to: services@gradgroups.com