Terms of service

GRAD is committed to 100% customer satisfaction! If any quality problems occur later, we will give you the best after-sales service.
1. Documents: All documents (product manual, installation manual, maintenance manual, special tools and corresponding quality inspection procedures, etc.) are shipped.
2, accessories:
Buyers can purchase the necessary parts and other accessories in the shortest amount of time. If the system fails during the warranty period due to the quality of the equipment itself, we are responsible for free maintenance of equipment, parts and materials, and bear the direct costs. If the warranty period is exceeded, the accessory will be charged.

3. Emergency call service:
We will provide a technical response within one working day of the notification of the repair and provide video guidance to technicians and maintenance personnel based on the fault condition. We will replace the quality of the device itself for free. If it is caused by a human-damaged device, we will assist the buyer in solving the problem.

4. Warranty period:
The product will be shipped for 18 months or 12 months after installation, whichever comes first. During the warranty period, the seller will provide quality assurance for repair, replacement or return due to problems caused by the quality of the product itself. If the equipment is faulty or damaged due to improper operation, the maintenance shall be borne by the buyer, and the seller will not bear any responsibility and only provide technical services.
5. Technical support:
The seller will provide technical support at any time.
6. Lifelong service after the warranty period:
The seller will provide the buyer with a complete set of equipment operation manuals. Establish user profiles, provide regular reports on the operation status of the tendering equipment, and maintenance recommendations to ensure that the equipment operates safely and effectively.
7. Regular inspection and regular maintenance:
After-sales service personnel will track the service in a timely manner, and check the equipment by means of regular telephone or mail. If there is abnormal operation or quality problem, the seller will solve it in time.
8, service and upgrade:
The seller will provide equipment maintenance guidance work. The seller will provide technical training free of charge on a regular basis.
9. After-sales service organization:
The company takes the after-sales service as the leader and establishes after-sales service branches throughout the country. At the same time, we have subsidiaries, offices and agents in many countries around the world to assist in the after-sales work.

If you have any other inquiries, please send an email to: services@gradgroups.com